Category: Reputation Management

As you’re likely to have seen, online reviews can quickly turn things around for brand reputation—for both good and bad. It’s not unusual for brands to be subjected to unfair attacks. Even for major corporations, poor reviews, slander, and bad

Learning how to respond to customer complaints effectively can help retain customers and improve your business. Listening, problem-solving, and other customer care skills are essential to handling customer complaints. Each brand has its fair share of customer complaints. Customers can

Research shows that 45% of business owners aren’t satisfied with their online presence. Unfortunately, most of them who feel this way don’t know how to deal with the fallout from a negative customer review, poor user experience, or poor customer

Customer feedback plays a major role in the success of your business. Nowadays, before a consumer makes a purchase or avail of a service, they scroll through several customer reviews. They read the comments to find out other people’s experiences.

A study on the effects of negative business reviews on consumers’ product attitude, risk perception, and purchase intention shows that the rapid growth and proliferation of electronic word-of-mouth (eWOM) created a new threat to Internet marketers. According to the study,

Customers put in the effort to leave reviews when they experience excellent customer service or when the products they bought exceeded their expectations, but they will also do the same if they experience unsatisfactory service. There is no pleasing everyone,

The internet is indeed the fastest mode of communication and information dissemination today. However, is the information always factual? NO. Moreover, negative information spreads like wildfire online. If we take a closer look at the statistics, negative topics get way

When handling your business, one of the things you should focus on is your online reputation. In the world of business, reputation crises are inevitable. It happens to all of the rising businesses. Reputation management is important in maintaining the

The COVID-19 pandemic brought about huge changes in people’s lives and businesses, and now more than ever, companies need to maintain their brand reputation to highlight their resilience amidst a global health crisis. Those who can maintain good public faces

For a business, the relationship with the customer is more important than any other. The customer can amplify this either positively or negatively. For example, if a customer is not satisfied with your brand, there is a very good chance